Terms & conditions

Last updated: 30 October 2026

1. Who we are

This website is run by Dandelion Dust Creations, a small handmade business owned by Marianne Pheiffer, based in South Africa. Dandelion Dust Creations is the trading name of Marianne Pheiffer, a sole proprietor. It is not a registered company and is not registered for VAT. For any notice about these terms or an order, email [email protected].

Contact details are on our contact form and below.

2. Our products

We make decorative snowglobe cups from double-wall acrylic cups and tumblers (470 ml cans, 590 ml, 710 ml and 1.2 litre tumblers, 350, 450 and 650 ml cups and a 300 ml children’s cup, each with a lid and straw), with shimmer liquid, glitter and charms sealed between the walls, plus silicone tumbler lids. A decal from our gallery (or a name) is optional and charged per cup as shown in the shop. Because every cup is handmade, small differences in glitter, colour and decal placement are part of the charm and are not defects. Photos and previews on the website are a guide: the live cup preview is an illustration, not an exact picture of your cup.

Marianne chooses the filling and glitter to match each decal. Custom decals are designed by arrangement through the contact form and are quoted separately: Marianne emails you the quote with banking details, and you pay by EFT before she orders the decal.

3. Prices and payment

• All prices are in South African Rand (ZAR). We are not registered for VAT, so no VAT is added to any price.
• In South Africa, the delivery price is calculated at checkout from your address (or the Pudo locker you choose) and shown to you before you pay. For orders to Namibia, delivery isn’t part of the checkout total: Marianne quotes it afterwards (paid separately by EFT), or you collect.
• Payments are processed by PayFast. You pay on PayFast’s secure payment page; we never see or store your card details.
• The price you pay is the price shown at checkout. If we made an obvious pricing error, we will contact you before making your order and you may cancel for a full refund.

4. Your order

Your order is accepted once PayFast confirms your payment and we send you a confirmation email. We make your cups by hand after that. If we cannot make your order for any reason, we will tell you and refund you in full.

For personalised cups (for example the Your Name decal), please check the spelling carefully before you pay: we print exactly what you type.

5. Delivery

We deliver to all of South Africa with The Courier Guy: to your door, or to a Pudo locker you choose at checkout. Orders are delivered, or ready to collect from your locker, within 14 days of payment confirmation. Orders to Namibia are paid at checkout without delivery: Marianne then either quotes the delivery (paid separately by EFT before she sends it) or you collect the order from her; any import VAT or charges in Namibia are yours. See Shipping & returns for the details.

6. Cancellations, returns and refunds

Please read our Shipping & returns policy. In summary:

• Every cup designed in the wish workshop is made to order to your choices, so it cannot be returned for a change of mind, only if it leaks or is otherwise faulty. The cooling-off right in section 44 of ECTA does not apply to goods made to your specifications or clearly personalised.
• Silicone lids may be returned within 7 days of delivery under ECTA’s cooling-off right. You pay the direct cost of sending them back.
• Your rights under the Consumer Protection Act (CPA) for defective goods are not affected.

7. Caring for your cup

Every cup comes with a care card. In short:

• Hand-wash only: with warm water and a mild dish soap.
• Not for the dishwasher: the high heat and strong water pressure can damage the cup.
• Don’t microwave or freeze it: extreme heat or cold can damage it.
• Avoid dropping or knocking it: this can crack or damage the outer snowglobe layer.
• Store it upright: when you’re not using it.
• Keep it out of strong heat and direct sunlight: long exposure can cause fading or damage.
• Shake gently before each use: to spread the glitter for that perfect sparkle.
• Cold drinks only: unless stated otherwise.
• It’s permanently sealed: please don’t try to open, puncture or tamper with the snowglobe layer.

You may notice tiny specks or a fine misty layer inside the snowglobe layer. That’s completely normal: the little bubbles are sealed in and don’t affect your cup. They’re part of the magic of a real handmade snowglobe.

8. Reviews

When you leave a review, you agree that we may publish your first name, rating and review text on this website. Five-star reviews may appear straight away; other reviews are read by Marianne first. We may decline or remove reviews that are abusive, unlawful, off-topic or contain personal information. We never change what you wrote. Reviews linked to a matching order show a Verified buyer badge.

9. Website content

The photos and text on this website belong to Dandelion Dust Creations. Some decal designs are artwork by other designers and remain theirs. Please do not copy any of it without permission.

10. Liability

Nothing in these terms limits your rights under South African law, including the CPA and ECTA. To the extent the law allows, we are not responsible for loss caused by misuse of a cup, for example putting it in a dishwasher, microwave or freezer.

11. Privacy

We look after your personal information as described in our Privacy policy, in line with the Protection of Personal Information Act (POPIA).

12. Disputes and changes

These terms are governed by the laws of South Africa. If something goes wrong, please contact us first and we will do our best to sort it out. We may update these terms from time to time; the version on the website when you place your order applies to that order.