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DandelionDust

Shipping & returns

Last updated: 30 October 2026

The short version: every cup is made by hand after you order and delivered anywhere in South Africa within 14 days by The Courier Guy, to your door or a Pudo locker near you. Orders to Namibia are the exception: you pay for the cups at checkout, then Marianne quotes the delivery or you collect. If your cup arrives broken, send us photos within 48 hours and we will replace it.

Made to order

Nothing is sitting on a shelf. Marianne makes every snowglobe cup by hand after your payment is confirmed, chooses the glitter and filling to match your decal, then packs it carefully for the journey. A newly made cup needs at least 3 days to settle before it ships.

Delivery

  • We deliver to all of South Africa. At checkout you choose one of three options and see the price of each before you pay: delivered to your door (home or business), collect from a Pudo locker near you (usually cheaper), or the Pudo locker saver, the cheapest option, which may take a day or two longer.
  • Collecting from a locker? You get an SMS and email with a PIN when your parcel is ready, and you collect it during the locker’s opening hours.
  • Every cup is packed in its own box, with a care card and a thank-you note. Bigger orders go in one sturdy outer box, at no extra cost.
  • Deliveries go with The Courier Guy (economy service).
  • In South Africa, your order is delivered, or ready to collect from your locker, within 14 days of payment confirmation.
  • In South Africa, the delivery price is calculated at checkout from your address (or your chosen locker) and the size of your order, and you see it before you pay.
  • Please make sure your address and cell number are correct: the courier may phone you to arrange delivery. If a parcel is returned because of a wrong address or failed delivery, we may need to charge the cost of sending it again.
  • Namibia: choose Namibia as the country at checkout and pay for your cups as usual. Delivery isn’t part of that payment: either Marianne emails you a delivery quote, which you pay separately by EFT before she sends your order, or you (or your own courier) collect it from her, and she emails you the address and when it’s ready. Any import VAT or charges in Namibia are yours. Collecting from Marianne is only offered for orders going to Namibia. We don’t send to other countries at the moment.

If The Courier Guy has already been booked when your order email is sent (it usually is), the email includes your tracking number, so you can follow your parcel on their website once it has been collected. If it is not there, ask Marianne and she will send it to you.

Broken on arrival

We pack every cup with care in its own padded box, but accidents can happen on the road. If your order arrives broken or damaged:

  • Contact us within 48 hours of delivery through the contact form, with your order number.
  • Send clear photos of the damaged cup and of the box and packaging.
  • Please keep the packaging until we have sorted it out.

We will make you a replacement or give you a full refund for the damaged item, at no cost to you.

Returns

  • Cups you design in the wish workshop are made to order (your choice of cup, colour and decal, with or without a name), so they cannot be returned for a change of mind. If your cup leaks or is faulty in any other way, we will replace it or refund you.
  • Silicone lids may be returned within 7 days of delivery under the cooling-off right in the Electronic Communications and Transactions Act (ECTA). Please contact us first. Items must be unused and in their original packaging, and you pay the direct cost of sending them back. We refund you within 30 days of receiving them.
  • Handmade variation (slightly different glitter, colour or decal placement) is part of every cup and is not a fault.

Faulty items and your rights

Under the Consumer Protection Act (CPA) you have the right to return goods that are defective, unsafe or not fit for purpose within 6 months of delivery, and to choose a repair, replacement or refund. This policy does not limit those rights. Damage caused by misuse (for example a dishwasher, microwave or freezer) is not a fault.

Refunds

To ask for a refund, please contact us directly at [email protected] with your order number. Approved refunds are paid back through PayFast to the original payment method, or by EFT if that is not possible.

Questions

Send Marianne a message through the contact form. We are happy to help.